Cancellation must be made by e-mail, by the person who made the reservation, within 48 hours of the intended day of arrival. Failing which 50% of the booking period will be charged. This condition will also apply to those ignoring previous arrangements.

All rates include tax & service charge. 

Seasonal Rates will apply from 1st December to 3rd January and Kandy ESALA PERAHARA PERIOD.

Children

Children under 6 years of age staying in the same room as 

their parents and sharing the available bedding stay at no 

extra charge. Baby cots are 

available by pre-arrangement.

Children under 10 will receive 50% off the meal rate. 

A children´s 

menu is available at the 

Restaurant on request.Please contact the manager.

Check out

Check out time is 12 

noon - unless previously 

arranged.

Wake up calls - please 

contact the reception.

Credit cards

The hotel accepts all the major credit cards.

CHEQUES

Regrettably personal 

cheques cannot be 

accepted.

Room security

Please keep doors locked when 

you are out of your room. 

Monkeys often visit the hotel, roof 

and room balconies, so please 

ensure your balcony door is kept 

closed when you leave the room 

and that you do not leave small 

items around to tempt them! 

Hotel cannot take responsibility for monkeys antics. 

Outside visitors will be not 

allowed into the bedrooms 

after 10PM. 

Jane Lillian Vance Grotto

WHAT PEOPLE SAY

— Barbara, USA

“This place is unique and well worth a visit. The staff are excellent and nothing is too much trouble. If you are in Kandy don't miss the experience of Helga's, round every corner there is something fascinating to catch your eye. If you want peace and tranquility this is the place to stay.”